Counter
Sell in the DMs without losing track
Your customers already message you — on WhatsApp, on Instagram, on your Facebook Page. Those messages become real orders, with real payment.
Wanjiku K.
Total Ksh 900. Pickup or delivery?
Approve the prompt on your phone
Till 448 921
M-Pesa · Mama Njeri's Kitchen
The problem you know
Orders arrive as voice notes and half-sentences. You scroll back to find what someone ordered. Someone says they have paid and you cannot tell. By evening you cannot remember who owes what.
How it works
- 1
A customer messages you. Smilelink answers with your real prices and what's actually available.
- 2
The order is taken properly. It reads back what they asked for and waits for confirmation before booking anything.
- 3
Payment happens in the chat. They get an account number for that order. When the money lands, the order confirms itself.
Order #4127 · Wanjiku K.
WhatsApp · today, 14:31
Pay with M-Pesa
Till 448 921
M-Pesa · Mama Njeri's Kitchen
- 2 × Nyama choma & ugali
- Ksh 900
- Delivery — Kilimani
- Ksh 150
- Total
- Ksh 1,050
The detail
- Understands voice notes as well as text
- Handles haggling inside limits you set. It never goes below your floor.
- Hands over to you the moment a customer needs a person
- Every conversation attaches to that customer's record
- Someone ordered and never paid? They get a gentle reminder with a fresh payment link — most shops recover sales they'd have written off
- Instagram too: someone comments “price?” on your reel and gets the real price in their DMs. Story replies land in the same place. One inbox, whichever app they used.
- Facebook too: your Page messages and your
m.melink land in the same counter — including buyers from the groups where you already sell - Long conversation better on WhatsApp? One tap moves it there, with the order intact
Works with
Questions
Will it reply as me?
You choose. Start with it drafting replies for you to approve, then switch on automatic replies when you trust it.
What if it gets something wrong?
It cannot invent a price and it cannot mark anything paid. Prices come from your catalogue. Payment comes from the bank.
Do my customers need an app?
No. WhatsApp, Instagram or Facebook — whichever they already use.
Do I have to switch on all three?
No. Start with the one your customers actually use; add the others when you want them.